FAQs

Privacy

Information  + Security

The information we ask you for during checkout is stored on a secure server; The Klassy Kollection will not disclose any information about any individual without the individual's consent, except to comply with applicable law or valid legal process. We will not share your email address or personal information with third parties or make public any data entered while placing your order. The only information we won't retain is your credit card or banking details. Once you submit a transaction through our site the details are sent to a secure third party who process this information.

 

Shipping + Handling

Domestic

We take pride in our products and quality of items we provide to our customers. All items are handmade and our current turn-around time is 3-5 days prior to shipping. All items shipped will receive a email or alert with tracking information.

However, we try our best to have your items to you sooner. We are sure that you will love the quality of each items purchased!

International

At this time we do not ship internationally. Check back often as we will be shipping to you soon!

Returns + Exchanges

Returns

• We are not responsible for items lost in the mail so please confirm your shipping address before ordering.
• Due to all items being handmade, at this time all sales are final.
• We take pride in our work and if any corrections are needed please contact customer service at info@theklassykollection.com for options. 

Exchanges

If you receive a damaged item, please contact customer service immediately at info@theklassykollection.com.

• Provide pictures of damaged or defective items with in 24 hours. This would be needed in cases to process claims. 
• Approved claims will receive confirmation email detailing the availability of the item(s) and its shipping status.